Home Inspector Secrets is an online resource for owners, buyers, and sellers to understand all aspects of home maintenance. Thanks Dan for all your help and explanations. Home Useful Sites / Apps Helpful Apps Thumbtack Pro Review. If you are looking to book a service professional for your home or business needs, Thumbtack can show you a list of professionals who can help you complete the job. Here is a rundown of what the scams on Thumbtack are: The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. Do not use thumbtack! Unlike other services, there's no monthly fee for using Thumbtack. These 5 easy tips require little work, and can make the difference between getting the job, and losing out to other contractors. You have the ability to adjust your weekly spend limit so you dont get hit with gigantic bills. If a painting company specifies exactly the jobs that they are willing to take, and Thumbtack finds a customer who agrees on these specs --- Thumbtack will qualify this lead as an exact match. Ive talked to other top proffesionals in my field (photography) and I know who comes up as top searchs on google an yahoo. My company had consistantly had a 4.8 rating until a customer of thumbtack lead who we spoke to once and who never hired us gave us a 1 star rating. Im done. You then "match" with consumers who need a job similar to what you provide. Thumbtack has been raising huge amounts of capital over the years, and is currently valued at a over a billion dollars. Pricing was good. I am a pro on there and you DO NOT only pay for leads that you quotes with a customer responds. when I disputed them they sent me a threatening email. It's also free to sign up, create a profile, and look for leads. Pro Tip #3 create a website and spend a fraction on Google ads and generate traffic to your website and f*ck the scammers at Thumbtack. And that's pretty much it. Customers come to Thumbtack to find local professionals. They make very small returns off of each job but have the manpower to take on multiple jobs at once. Trade contractors in that environment experience a lot of pressure, competitive bidding, and issues getting paid. This is such a simple thing to do. Thats a very nice feature. Every lead generated on the platform has a monetary value that is the primary source of earnings for the company. I tell everyone I know of to NOT go with them. It can be time-consuming going back and forth with customers or being forced to stop what your doing to respond immediately. Customers review pros quotes. They dont have a good reason to. You can't buy "free" credits at Thumbtack, but there are ways to avoid them. What each of these services has in common is that they are built to serve the consumer, not the contractor. I was on a few minutes ago and it has gotten ridiculous. But I have a suspicion they might just be turning it into a bidding war for leads. I have to think its because I charged a higher hourly rate than most others in my category. Customers visit their website or App and search for pros. 1- I Target small jobs like tile installation and repair and also drywall repair and installation. Were here to set the record straight, covering everything youll need to know as a contractor using Thumbtack. My closing rate with telephone numbers would easily be 75%, with no personal contact to low to mention. Select the service from the suggested keywords that best describe your job request to proceed. Otherwise, youll end up paying for a bunch of leads you dont want. Thumbtack is a platform that matches customers with service professionals from over 1,000 categories like plumbing or renovation. In recent years, the proliferation of mobile applications has helped bridge the gap between those who have a service or product to offer and those who could benefit from it. Ive also used Home Advisor (total rip-off) and Google AdWords. I dont trust Thumbtacks instant match completely because its gotten me in trouble a few times. So lets say youve been on the platform for two years, built up a solid profile with dozens of five-star reviews, and depend on Thumbtack to keep your schedule full. Editorial Disclaimer: The editorial content on this page is not provided by any of the companies mentioned and has not been endorsed by any of these entities. (16) In high demand. Total waste of money unless youre the lowest priced quote. Thumbtack is an online service that connects local service professionals to customers who want to hire their services for their home or business needs. Can I edit or delete my review? If there are many pros in one area competing for the same jobs, the price of leads will go up. This is a total home renovation, a one-stop shop for all your services. This category only includes cookies that ensures basic functionalities and security features of the website. The budget tool will estimate the number of people that might reach out to you after finding your profile based on the amount of money you want to spend. Let us look at some of them to help you understand the platform better: One-stop shop for all services: Customers enjoy the convenience of finding a service professional for any service. They explained why i was charged and what to do in details. What you pay for are credits that you spend to obtain new leads through the website. Its so unfair. I have had a hard time requesting my money back from dead end leads I was charged for. Thumbtack was founded in 2008 and is a privately held company. Your email address will not be published. This Thumbtack alternative app allows you to contract and bid on projects with pre-qualification approval. Well put-together report. Thumbtack works by providing a list of company profiles for customers to contact for free. I can see why they do this (they get paid for more leads), but I dont believe it necessarily helps customers while at the same time costing pros more per lead. The customer lied to Dumbtack and dumbtack SAID THAT IT DIDNT MATTER ,we never met the customer and only spoke to them briefly once, we advised the customer that we would call them back and they agreed, we tried several times to no avail.. dumbtack charged us for the lead and lowered our rating. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of . Basically they are invading your privacy and you must allow them to do it if you want to use their service. Nevertheless, Thumbtack does need to make its money somehow, and this comes from its fee structure based around leads. Where does Thumbtack get their leads? We do HVAC repair and maintenance only. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Next post: Whats the Best Way to Advertise for a Handyman Business? Anytime you read online reviews on sites like BBB, and all you see are bad reviews, understand that happy customers arent leaving reviews. These cookies will be stored in your browser only with your consent. Thumbtack tries to eliminate such listings, but they slip through occasionally. Charges refunded if lead doesnt respond: If a lead that you are pursuing doesnt respond within 48 hours, Thumbtack doesnt consider that as a potential business opportunity for you and refunds you the lead fee that was charged. Additional search parameters can be entered on the left side of the screen, and Thumbtack will offer industry-specific questions based on the type of work you have indicated to help you narrow it down. It is full of cheap price searchers, not for the pros so Im done with them. Didi vs Postmates vs Uber Driver Comparison: Which Driver App to Pick? It's never been easier to cross projects off your list. Double down on those. I use Thumbtack and you are right on the money with your review. Proudly powered by WordPress. After carefully looking into the charges, we confirmed they were legitimate. However, once a customer contacts you, you get charged for the lead. Youll want to do things like building a website, soliciting reviews on websites like Yelp, and doing SEO to get your website to show up on Google so you can generate free leads. 2. How Will Rising Interest Rates Affect Student Loan Borrowers? In response to a few questions about the desired work, the service provides a list of possible contractors who fit the criteria. With partial matches, it will be up to you whether you want to respond to the customer and try to get the job. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Thumbtack customer service: how to get in touch If you have an issue with any of the scams or complaints mentioned above, you should contact Thumbtack customer service as soon as possible. they will credit the account but after much emailing and complaining. You pay for exact matches automatically. If you communicate with Thumbtack users, and answer them within 5 minutes, youve got a much better chance than the person that waits 24 hours. I used Thumbtack when I first started to help get my name out. Listing yourself on Thumbtack is free, though there are things you will likely have to pay for if you want to receive a high volume of leads, and leads that are of good quality. This is where you can see customers who have reached out to other pros and are actively requesting quotes for services you provide. Advertiser Disclaimer: Articles may contain references to products or services from one or more of our advertisers or partners. Your site is nearly letter perfect. Whichever type of service you offer, whether you are a dog walker, photographer, plumber, or lawyer, there is a good chance that you will be able to find your service listed on Thumbtack. Test it. BBB's business profile for Thumbtack was created in September 2020. Thumbtack Pro is Thumbtack for professionals. Overall be polite and fair. You can also browse opportunities on Thumbtack (its a section of your Leads tab). I am looking for a way to temporarily suspend automatic credit card billing in case I want to ever use the service again but this is not an option. Thumbtack wanted $45 . If no other contractor is available to fill the needs of a lead but you are, you receive the lead for free. Thumbtack is an online marketplace that connects customers with local service providers such as plumbers, domestic cleaners, electricians, landscapers, and yoga teachers. As a client, what a waste of time. You guys ever thought that the fake clients are actually thumbtack associates with one job and that job is to create these fake leads and respond to bids to rip us off? Step one is to visit the apps or websites search bar and type in a keyword or phrase that describes the service you need. Personal loans from banks, also referred to as bank loans, work similarly to online loans: You submit an application and, if approved, receive your funds as a lump-sum deposit that you . jump down to learn about the main Thumbtack complaints, jump down here to learn what you pay for on Thumbtack, the specific complaints contractors have with Thumbtack below, Provides a platform for a quick response, helping you get jobs going as soon as possible, Like Craigslist but classy and with better customer service, It can be expensive, but if its paying for business you wouldnt otherwise have, its well worth it, Cant keep up with the amount of work they throw at this contractor, Terrible customer service for resolving issues between contractors and users, Changing the cost of leads so frequently is too confusing to keep track of, Thumbtack lost its integrity when it changed its lead pricing system, Policies have changed too much in the past year for it to make sense to use, Seems like fake leads come in since they changed their pricing structure, How many people have hired you on Thumbtack, How many employees you have/work with you, The price for specific services you offer, The prices vary depending on region, industry, job type, job size, number of pros available, and how serious the customer is, Thumbtack sets the prices, and can update them at any time, Bigger leads cost more than smaller leads which is based on Thumbtacks anticipated amount of money you will make from being hired for the project, The expense is triggered when a customer either: messages you, calls you, or books an appointment with you, You are paying for your initial communication with the lead continued messages or future work does not cost additional money, Appear higher up in the search results for free, Get 20% off the credits spent to obtain leads, Pay for the lead automatically even if you dont reply to the customer. 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