We advise you to register your card online so that we havea record if you lose it. 10. Merseytravel reserves the right to refuse any incomplete Application. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. You can combine different types of season tickets for journeys through different areas or zones. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. Solo tickets. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. , quoting your order reference number and our team will investigate. Ticket Types. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Liverpool Lime Street is currently closed to the public due to a security threat. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. Merseytravel Railpass Terms and Conditions of Use. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Refunds will be made direct to your nominated bank account. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. I use my MetroCard or Walrus to buy Railpass tickets. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. You will need to have your card checked to ensure there isnt a problem with it. 4.1 Adult Solo Tickets are for persons aged 19 or over. I have received my email confirmation and I notice that I have entered my personal details incorrectly? I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Merseytravel passengers to benefit from more smarter options. If you have a question about Railpass please contactMerseyrailfor help. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Misuse may lead to prosecution. Railpasses are not eligible for replacement if they are lost or stolen. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. I have new smartcard - how do I register it? 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. (d) Merseytravel accepts no liability for business losses. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. Merseytravel's Guide to Season Tickets leaflet. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). (g) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. 10.6.3 a valid receipt is submitted to us with the request for a refund. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Which dates are covered by Solo Term Time Tickets? You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. See page 13 for more details. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You must first use your ticket within 28 days from the date you buy it. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. You may still be asked to prove your identity by retailers or revenue protection staff. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. 1. Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. Which dates are covered by Solo Term Time Tickets? 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . If you do not receive your ticket within seven days please email. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. One DayCash, contactless payment. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. If this information changes, for any reason, you must notify us immediately. 17. Solo tickets are valid across Merseyside. No trains are running from the station. We aim to have normal service resumed as swiftly as possible. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. What if I lose my smart Solo Term Time Ticket or it is stolen? Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 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