They also facilitate communication between travelers and families in the event of an emergency at home. My mom had to put hotel rooms for 30 students in her credit card. al. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. Meet Carlos, an expert local guide Well isn't that what insurance is for??? if this is how they treat us before the trip? Benefits include: Choice of departure date. Meet your people Hence the lawsuit (in CA 2020, look it up). Just don't use them. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) Your Group Leader may choose from the following options: Terms & Conditions Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. We asked to leave to home too. The trip was rescheduled for August and was later. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. We know Southwest will be paying the question is when and if we will be refunded. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. Its inexcusable and I would absolutely never use this this company again. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? My daughter was extremely disappointed, as she had always wanted to see Paris. Risk-Free Enrollment Period But their ads sure reflect diversity! One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. Seems a little steep for cancelling a trip that is still almost 2 years away. His high school in the Parkway school district decided to book the tour through EF Educational Tours. *$190 is the current cost for tours departing on or after October 1, 2023. Tour Consultant, EF Education First, Desired outcome: They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). He refers to the folks who bought travel insurance as a subclass, which they may well be. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. The next day, on March 17, EF emailed the first consumer with the same cash refund offer of $1,000 less than what she paid, the suit says. Your travelers have to cover that. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. One thing is guaranteed. var dt = new Date(); As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . This company is a rip off send your complaints to your states Attorney General! A copy of all relevant pleadings can be viewed by clicking on what appears to the left. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. Just don't do it. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! This plan includes Trip Cancellation coverage. Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. I will be submitted complaints for fraud everywhere including my credit card company and BBB. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. It felt like a complete waste of time to travel and waste that many days. Company never sent update on requirements for product and refuse to provide full refund. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. This is a terrible company. 3. All I know to do is make this issue public. We went ahead and waited. I will make sure and tell everyone I know not to take these tours. Find out more details today at 1-800-438-7672. EF Gap Year Call 800-726-9746 to enroll. Company is stealing 500.00 saying that is the cancelation policy. She was contracted but not employed by EFgo ahead tours. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. -Sandra Joubarani. I want my 500 that was stolen from me. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. A copy of this pleading is posted on our UPDATES page. This will not work for many reasons, first I we are most likely moving. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. This browser does not support PDFs. They have tarnished their reputation and people are not as comfortable traveling with them anymore. Yet I received a check in the mail for $300 before I could talk to someone. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. In my opinion, this is stealing. Policy terms, conditions, and exclusions apply. Sign up for ClassAction.org's newsletterhere. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. This whole company should be shut down. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. Beware. cash refund for the unused trip. This will surely increase the credibility of your complaint. EF TOURS IS A COMPLETE FRAUD. RIP OFF!! She is welcome to call traveler support for more clarification! I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. et. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. This complaint was posted by a verified customer. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. We need to cancel due to medical and we were told we loose close to $800. They are so many other excellent companies out there. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. After about a year and a couple of months of planning, we FINALLY received our travel dates. There are several hidden fees which totaled $1,300! 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