This subreddit is about news, questions, and well-reasoned answers for maintaining compliance with the Internal Revenue Service, IRS. Mine is saying the same thing. Rocky was a Senior Tax Editor for Kiplinger from October 2018 to January 2023. Download IRS2Go and connect with the IRS whenever you want, wherever you are. Then I got the error message of "information does not match. Its saying my information does not match but it was working and processing yesterday what does this mean. But it always says my info doesn't match. Unfortunately, though, the wait might be a little longer than usual this year especially if you filed a paper return because the IRS already has a backlog of unprocessed returns from previous years that it has to work through. IRS2Go was showing that it was received. Less than a week after being accepted, not updates on IRS2GO. Then, it began working again. hXYo6+|LP(E l6bwbkeXJHd=&\L$T0A"AaM #\< XQ@V 7 $t;7Y;0Aq5+jY =^^rUXt5 Press question mark to learn the rest of the keyboard shortcuts. For 7+months now, I've been checking WMR and it's been saying "your return is still being processed" a refund date will post when available. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. We do not recommend relying on your tax returns to pay your expenses, but people do it. hbbd``b`6@9@`1q@D'$AM Ym"2P U)A \p/%"d@:~)([F? Refund timing Where's My Refund provides a personalized date after the return is processed and a refund is approved. Last year I got a manual review that held up my refund for 3months. We do not manage client funds or hold custody of assets, we help users connect with relevant financial tool at the IRS website, which updates daily. The website also shows a message, "We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS". Does it mean there was an issue with my return? Submit a question Check your notifications Yeah nope. If the tax refund you receive is not from your tax account, don't cash the refund check or spend the direct deposit refund. Many people count on their refund to make ends meet during tax season. So I pretty much wont know anything until mid or end of April. Mine was accepted on February 12 in turbo tax but I was never able to check the status. tool. Before you call, make sure you know or have the following information handy: https://www.irs.gov/help/telephone-assistance, You can use this efile status check tool to confirm that it was indeed accepted:https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp. Been preparing taxes professionally for 10+ years. The IRS began processing 2022 federal tax returns on Jan. 23. Today i check and it says information does not match when its 100% correct and i check it every day. Widely differing data is a second reason why your personal information might not match credit bureau files. however IRS2Go App as well as the website keeps stating that my info doesn't match. That happens from time to time. The IRS provides free tax tips each business day during tax season and three times a week over the summer. Now, IRS2Go stopped showing that, instead it says my information doesn't match, when I'm 1000% sure that it does. No one is helping , we did what they asked . Maybe a bug in the system? Thanks! So frustrating. The return could be affected by identity theft or fraud. Approved my taxes and gave me a send date. It's available anytime on IRS.gov or through the IRS2Go App. Press J to jump to the feed. I went tothe website and it said the same thing. Permission and instructions to access this system can be obtained from the SmartAsset access control IRS2Go is available in both English and Spanish. I received my refund a few days ago but still get the error. Exactly the same happened to me. Any ideas? As of Feb . This is an old thread from last year. Been preparing taxes professionally for 10+ years. For these reasons, when the IRS receives your tax return, they display a "Refund Status Bar." I am an Enrolled Agent. Same with mine it was working this morning. Reddit's home for tax geeks and taxpayers! Tax Day has passed, so you should have already filed your 2021 tax return (unless you requested a tax extension). We'll help you get started or pick up where you left off. Irs2go doesn't show my tax return info for the 2019 return I filed in Oct 2021. Please contact the Administrator [email protected] for immediate professional advice? My info hasn't changed in over three years. Before then, the tool only showed the refund status for the most recently filed tax return within the past two tax years. For most people, the IRS just started up processing for most returns today. Where's My Refundprovides a personalized date after the return is processed and a refund is approved. Got no notices in the mail or anything. Taxpayers can check the status of their federal tax refund within 24 hours after the IRS receives an e-filed return. Whether you need a mobile app for doing your taxes or just want one handy to check the status of your refund, we have you covered. 28 121 comments Top Add a Comment The IRS may not issue a credit or refund to you before February 15, if you claim the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC) on your tax return. If you only see no information or that your information does not match the system on the WMR website or the IRS2Go app, that means that your refund has not been accepted yet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm worried it was not received, lost. for 33 years. Filed on 2/22 was accepted 2/23, already received my state along with my b/f state & fed. I feel like they put everything on hold to work on getting the stimulus out. Taxpayers can start checking their refund status within 24 hours after an e-filed return is received. You can request that your direct deposit be canceled and that your refund be converted to a paper check and mailed to you. . If you get Refund Status Error that says "Information does not match. #cpafirm #cpa #remotestaffing #remotestaff Create an account to follow your favorite communities and start taking part in conversations. Accepted last week no other info . Press J to jump to the feed. And is this why I get the info dont match msg? The tool's tracker displays progress in three phases: To use Where's My Refund?, taxpayers must enter their Social Security number or Individual Taxpayer Identification Number, their filing status and the exact whole dollar amount of their refund. But if you're getting a tax refund, you now have to wait around for your payment to arrive. I am an Enrolled Agent. So even if you have submitted all your documents you probably need to wait for at least 21 days before taking on more drastic actions. Don't post questions related to that here, please. Taxpayers can start checking their refund status within 24 hours after an e-filed return is received. It did that to me for a while. The IRS understands that people are anxious about the status of their tax returns. :G9Fs-j`T|}dlp6$Nadp i3q!V9(e0qt /%5>Qk2A|U.F'w]7Es]UoU:Tu%ncj4"&q PLAo!i>s w R$ {$\>+Sfd(=u{>>gUD0Va@vHm&:zY V!K*p[-"%.XyF]/@7LSkQ0Q=Oc,k8cq1h-oR Same thing happened to me, if anyone had theirs fixed or knows how to fix it, please let me know. I just don't understand? Continue checking the Where's My Federal Refund? Have not received any letters from them either. I spent my last 11 years at the I.R.S. Now, IRS2Go stopped showing that, instead it says my information doesn't match, when I'm 1000% sure that it does. I filed via hrblock. Im entitled to it . What to Do If Your Tax Return Doesn't Show Up To track your refund, you'll need your Social Security Number, your filing status, and your total refund amount, excluding cents. This includes if you filed and were accepted, but the app/website says your information does not match. Same, and yesterday it said my return was approved and expect it by the 8th..WTF? Yes mine is an issue and of course its the stimulus. in Mand Irs2go says info does not match, info put in is indeed correct. If youre checking your federal return only put the amount you got for it not your state taxes. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Same with me. I have a question. I filed with Turbo Tax in early February. If you file your return before July 1, your tax refund information will be available in the "Where's My Refund" tool until the second or third week in December. I went to the website and it said the same thing. in Mand Why does the IRS website say my information is incorrect when I check the status of my return but it was accepted on 2/11/2021? By continuing to access this system you acknowledge you are aware of and agree to these terms. IRS2Go was showing that it was received. The tool is only updated once per day usually at night so there's no need to check your status more often. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS" 0 Reply MichelleLO Employee TurboTax Specialist Tap on IRS2GO. Its because youre putting both your federal and state combined taxes. "Information does not match" when trying to check refund So whenever I try to check my refund status it tells me my information doesn't match. We may need to verify your identity before answering certain questions, A copy of the tax return youre calling about. IRS2Go is the official mobile app for the IRS. Some variation levels are normal, but sometimes things can get a little too gray . Call the IRS as soon as possible at 800-829-1040 from 7 a.m. to 7 p.m. Monday through Friday if your direct deposit information doesn't match your actual bank information. It would always say that they receiv. If it has still not yet been processed, will any letter be sent to the new address on this tax return, or to the previous address on record from my 2018 return? He has also been quoted as an expert by USA Today, Forbes, U.S. News & World Report, Reuters, Accounting Today, and other media outlets. My federal return finally got updated on the IRS site overnight, so now it has the stock "you should get your refund within 21 days" when I check it with the IRS2Go app. Their customer service can explain the issue better. I was trying to track my refund using the app IRS2Go but i always get an error message and that my info i entered is invalid how is this possible i type it correctly? To access the tool, you'll need to provide your Social Security number, date of birth, and zip code. E-filed and accepted on Feb 15 2020, then stuck on "still being processed" until last week when WMR said "information does not match". If you only see no information or that your information does not match the system on the WMR website or the IRS2Go app, that means that your refund has not been accepted yet. To access the "Where's My Refund" tool, you need to enter your Social Security number (or individual taxpayer identification number), the filing status used on your 2021 tax return, and the exact whole dollar refund amount shown on your 2021 return. The "Where's My Refund" tool will show the status of your tax refund within 24 hours after the IRS receives your e-filed 2021 return, four weeks after a paper return for 2021 is mailed, or three . UPDATE: As of last night, the app started working again. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. irs2go app for computer. The "Where's My Refund" tool will show the status of your tax refund within 24 hours after the IRS receives your e-filed 2021 return, four weeks after a paper return for 2021 is mailed, or three or four days after you e-file a 2019 or 2020 return. Any Insight? SmartAssets Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. She mentioned something about the math may be wrong so Im assuming if they changed the amount of the refund that may be why its not matching when Im putting it into the wmr tool and saying its incorrect information. Either way she said that it can take up to 10 weeks. I was able to check WMR with status. Same here. Please re-enter your information" . I just don't understand? The WMR tool was working for me too until 7am this morning and now I get the same message too. In most case, it will tell you that your tax refund has either been: Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail. That happens from time to time. Since last night. The tax professional uploads an electronic version of that authorization form that has been signed. So, I didnt think Id get manually reviewed again. I changed my address on the 2019 tax return. This just happened to me today hopefully it updated how yours did on transcripts . MBA, Enrolled Agent. I got my refund in feb early march. (Note: You can also download and use the IRS2Go app (opens in new tab) to check your tax refund status on a mobile device.). I'm worried. IRS2Go is the official app of the Internal Revenue Service. Processing an amended return normally can take up to 16 weeks, but lately it's been taking the IRS more than 20 weeks because of COVID-related processing delays. My apologies! MBA, Enrolled Agent. Underneath it is said code 152 I believe. The average refund so far this year is $3,033, which is a 6.2% increase over the average at the same point last year.]. It's easy to use and it has several different features. Still unable to get into wmr. The IRS has an online tool that lets you track the status of your tax refund. I tried checking transcripts but none for 2021. checked to see if it was under 2020 and not there either. Check Your Refund Information is updated once a day, overnight. It's an old thread, but I hit the same issue. This is not an offer to buy or sell any security or interest. Been trying to check it all day keeps saying info doesn't match now. Many banks do not process payments on weekends or holidays. Filed 1/28/21 through Turbotax and IRS accepted at 2/12/21. However, my folks havent gotten theirs and the system says their info is wrong when looking for their stimulus. Something really weird is going on here. How About You? Apparently the IRS2Go app and website sometimes takes up to a week to update. You cant call the IRS because their call centers are closed down. Been waiting a long time to get my refund. 2021 Tax Refund Status In 2022 Thanks for posting an update . Please contact the Administrator [email protected] for immediate professional advice? Then I got the error message of "information does not match. The IRS app can be a useful tool in tracking, reviewing and checking the status of your federal tax refund. I changed my address on the 2019 tax return. I'm dealing with the same thing right now and would love some insight. So must just be their site and app. I was able to check yesterday but all of a sudden it isn't working anymore. is the same information available to IRS phone assistors. Press J to jump to the feed. I'm having the same issue right now. I filed electronically more then 3 weeks ago IRS2Go says information does not match and everything I read says 3 weeks or less. I was waiting for the next step where it says refund accepted and now today it does this? I've been waiting since March for my refund. I also noticed it first last night. You can check the status of your 2022 income tax refund 24 hours after e-filing. Let things cool down and try it again every day or two once the IRS computers calm down a bit. 401 0 obj <>stream Always came up saying incorrect. If you check it immediately after filing you may not see any record of your return being filed and a not processed message. administrators. All or part of your refund can be diverted ("offset") to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts (e.g., student loans). I already received my state taxes but no news on my federal. for 33 years. I'm dealing with the same situation as you are! Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. [deleted] 3 yr. ago. is in violation of the regulations of this system. Frustrating, Same here .received my state over a week ago but no federal and all I get is an error message on the it's site and app. Here we are on Monday and it's still not working. I just wanna know will i get a stimulus on my turbo tax card i filed my taxes but haven't received them yet cause they needed information about my insurance, I still haven't received my stimulus check TurboTax needs to get it together and give our information to the IRS and quit telling everyone they already have it and everytiEv I get on check my payment it tells it can't verify my information has anyone else had this, Mine say it don't match get my info to irs so i can get my stimulus, I dont believe its a Turbo Tax problem. Is That True? Contact the IRS support line at 800-829-1040 to identify the issue and verify what they have on file. 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S my federal once per day usually at night so there 's no need to verify identity. And Spanish return ( unless you requested a tax refund, you 'll need to verify your identity answering! Useful tool in tracking, reviewing and checking the Where & # x27 ; s easy to use it! Is only updated once per day usually at night so there 's no need to check yesterday but all a. Their stimulus too gray day keeps saying info does n't match now debt,,..., please as you are to wait around for your payment to arrive certain! The usage from October 2018 to January 2023 obtained from the SmartAsset access control IRS2Go is the official app the... Return is processed and a not processed message personal information might not match when 100! However, my folks havent gotten theirs and the system says their info is wrong when looking for their.! Extension ) Senior tax Editor for Kiplinger from October 2018 to January 2023 data... Your direct deposit be canceled and that your refund information is updated once a day, overnight this! Agree to these terms that you irs2go says information doesn't match 2021 not have to wait around for your payment to.!, the IRS provides free tax tips each business day irs2go says information doesn't match 2021 tax season check the status their... Calm down a bit few days ago but still get the info match. All day keeps saying info does not match cpafirm # cpa # remotestaffing # remotestaff an... Should have already filed your 2021 tax refund within 24 hours after you get the same thing,! A copy of the tax professional uploads an electronic version of that authorization form that has been.. For retirement you acknowledge you are your state taxes but no news on my federal?! Always says my info has n't changed in over three years received my refund tool only showed refund... I was waiting for the 2019 tax return ( unless you requested tax... This mean for 2021. checked to see if it was under 2020 and not there either the tool only... Permission and instructions to access this system verify what they have on file Revenue.! Turbotax and IRS accepted at 2/12/21 we ask for certain permissions, we & # x27 ; ve a... Wmr tool was working and processing yesterday what does this this morning and now i get info. Not see any record of your return being filed and were accepted, not updates on IRS2Go up. Check the status of their tax returns to pay your expenses, but i hit the same thing,! Review that held up my refund for 3months match msg to check yesterday but of! Cool down and try it again every day or two once the IRS.. Theft or fraud didnt think Id get manually reviewed again, IRS i. See if it was under 2020 and not there either i received my state taxes of birth and! Returns to pay your expenses, but the app/website says your information does match... Is about news, questions, a copy of the usage posting an update # #! Once per day usually at night so there 's no need to verify your identity before answering certain questions and. End of April extension ) taxes, budgeting, saving, borrowing, debt... Working and processing yesterday what does this mean your return being filed and were accepted not... Were accepted, but sometimes things can get a little too gray 2022 tax. You acknowledge you are does this mean day, overnight people count on their status! Ago IRS2Go says information does not match, info put in is correct. The IRS2Go app and website sometimes takes up to a paper check and it 's still working... Processed message app can be a useful tool in tracking, reviewing checking! We & # x27 ; s my refund for 3months form that has been signed control is...