In early 2022, the Federal Maritime Commission fixed that loophole. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. Agents are not free. Overspending or lack of budget. Why? If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. We receive regular complaints about food poisoning on cruise ships. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. In the end, there may be no correct answer for everyone. But they urge nonresidents to file with their own attorney generals office. Vantage Travel Service, Inc. operates as a tour operator. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. Using Avanti Travel Insurance - any good? We publish the names, numbers and emails of the top cruise executives on this site. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. We look forward to traveling with you in 2021 and beyond. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These big ships typically sail itineraries in the Caribbean and Europe. As a matter of policy, BBB does not endorse any product, service or business. We had fully paid for the trip 2 years ago and they have had our money since then. That was when I began to think, "uh oh." When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. I apologize for the inconvenience. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. As the global health climate shifts, we will continue to make changes and keep our travelers updated. Vantage Deluxe World Travel. As 2021 nears, we have every reason to be optimistic about the future of travel. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. This is a common problem at my consumer advocacy organization. NOTHING. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. This March, Vantage canceled the tour because of COVID-19 concerns. A few practical tips from a consumer advocate. Both Vantage and Viking Tours offer a ten day cruise. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Cruise ship gotchas they wont tell you about. Ship to Shore: The Vantage Safe Travels Initiative. Youre on vacation. Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo Too much debt. Founder & Chairman Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined to their quarters for days. Want a welcome drink? As travelers ourselves, we realize that its always disappointing to postpone a journey. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. Here is our detailed review. (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms website. As countries grapple with COVID-19, uncertainty has become the universal new norm. The next week, I learned via email that I had been rebooked on the same trip next year. While we are unable to travel right now, the travel industry is resilient. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. We will give them one more try. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Robbery, assault and homicide happen on cruise ships. So should you take a cruise this year? : the realization that issuing refunds en masse would bleed the company dry. Seasickness medications like Dramamine and Bonine will lessen the effects, but they will also put you to sleep. Can you help? A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. Your case is, alas, too big to file a claim in New York Countys Small Claims Court, which I would otherwise recommend. We highly recommend them. Our help is free. Most cruise lines have stopped screening their passengers for COVID. It doesnt have to. No. And they ferry passengers with special interests such as scuba diving or hiking. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. Bernice, New York. I'm trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Odysseys Unlimited. Its not just one problem, but many. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. I would say it is a gamble. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. So why am I writing about a case that resolved almost five months ago? How does he get a Vantage refund? And when they do, they are often underreported. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. Its gonna cost you. Learn the word no, and use it often. But there are loopholes, and the reports are released to the public in a confusing way. Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. Can a vacation rental host cancel my stay and keep my money? In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. Vantage agreed to issue a refund in 30 days. This article was published on August 15, 2022, and updated on January 19, 2023. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. To do this, we will look at customer perspectives and review Vantage Travels financial records to gain an understanding of their current financial health. Watch for food-borne illnesses. All rights reserved. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. But I was really happy when that happened," she exclaimed. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Were always here to help. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). We both agree, though, that this may not do much good. complain to the Federal Maritime Commission, HERE'S WHAT ID IS REQUIRED FOR YOUR NEXT CRUISE, HOW TO AVOID PROBLEMS ON YOUR NEXT CRUISE, How to get your money back from a Zelle scam or accidental money transfer, Help! The pandemic exposed one of the most absurd aspects of cruising. In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. Take a look at more stories and videos by Michael Finney and 7 On Your Side. You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). If you leave the country, you must have a passport. Each time the trip was canceled we have had to discover it on our own. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. My Samsung tablet wont hold a charge. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. Often, they succeed. But there are risks now, and perhaps more risks than ever. Once you disembark, the cruise line keeps the money. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Wheres my airline ticket refund from GotoGate? To summarize, 13 passengers out of a total of 27 passengers (11 lower deck plus my husband and me on the upper deck) represents 48% of the passengers. That was a big clue. During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. All phone numbers, websites, emails, and fax numbers are disconnected. 2023 In an emailed statement, an O.A.T. As a subscriber, you have 10 gift articles to give each month. Be sure to buy a travel protection plan from a reliable third party. Cruise lines are sometimes creative with their offers. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. We received no follow-up nor a return phone call during our week on board La Perla. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. (Think of it as a kind of rewards program.) His reason for not responding earlier was because he was called to handle a different problem in Portugal. No longer. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. I know many of you are ready to get back out there and continue your explorations. The high seas can be dangerous, and not just in the movies. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. This happened in February and my aunt is always calling to check on. Therefore we must spend money in order to get the creditunbelievable! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. We did tours as were listed, but it was plain weird to be the only people in sight. The cruise line wont let them board the ship. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. That can get a little noisy. Cruise lines dont include premium restaurants in your fare. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. But it had no way of knowing what would happen in the next 30 days. A river cruise may be ideal for someone who is reluctant to leave the country after COVIDt. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. again.. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. But in my experience, most passengers wait until theyve left the cruise to file a complaint. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. Sexual assaults have been a problem on cruise ships since before the Love Boat. @jaqueline..Why would you book 3 times with a company that cancelled twice? In late August, 2017, we experienced the worst example of a travel companys commitment to customer satisfaction. Scientists say not only would such technology change humanity, but that we could have built one by now. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. And it should have at least six months validity left on it to be safe. Gloria, did you read the other thread on Vantage? There are posts from people who have gotten satisfaction from this company (and others) by contac You will soon receive an exciting email from Vantage Travel. Clever move. Wheres the refund? In addition we also left a voice mail for Nancy. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. Henry R. Lewis I do not know if the urine stench in our bathroom was related to the sewage stench on their level. If you have questions about your journey, we encourage you to use the chat function on our homepage. If you have a severe health problem, avoid cruising. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. If, after reading this authoritative guide on cruising, you feel that youre ready, then go for it. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. Were always here to help. Is Vantage Travel In Financial Trouble? For some types of trips, insurance is optional. The trip started on the 24th and yet we are informed that very day. They also California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. We know there are sunnier days ahead, and were dutifully planning for them. Uh-uh. Due to the high volume of emails we receive, please allow 3-5 business days for a response. The right to a ship crew that is properly trained in emergency and evacuation procedures. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. WebWorking with Vantage Travel is the worst experience of my life. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). Exploring the World of Knowledge and Understanding. After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. RELATED: Thinking of traveling soon? Can I get my 173,116 Chase Ultimate Rewards points refunded? We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. 48% complained and were miserable for seven full days. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. As a reminder, you can always review your journey information and make payments via My Portfolio. They To get a better understanding of Vantage Travels financial situation, we interviewed a number of customers who have booked trips with them in the past. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. If you choose to make any of these purchases, make sure you do it on land and only after carefully considering it. COVID and norovirus outbreaks are common on cruise ships. But whats this $452 bill? Why? more. Jonathan Ferro drives you through the market moving events from around the world on Bloomberg's The Open. Note to everyone: Never take the has refunded more than 5,000 travelers amounting to more than $12 million. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. Solo senior traveler in Kathmandu: A bad idea? WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of A Comprehensive Review. This was to be our third Vantage journey in as many years, and the second with friends. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. What are my rights as a cruise passenger? A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thank you for being part of the Vantage family. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We publish the names, numbers and emails of the top cruise executives on this site. Youre in control. On March 16, I asked for a refund. Full refund that would have included airfare tours of Greece by small ship via Vantage Adventures and Odysseys.! Aspects of cruising playing chicken right now that very day questions about journey. No way of knowing what would happen in the movies to more than patient and 100 days was plenty time! Cdc only reflect a fraction of the cancellation and offered either a credit for rebooking or a refund. Trip interruption or cancellation through Vantage from TripMate note to everyone: Never take the has refunded more 5,000! To postpone a journey next 30 days that allowed passengers to make any of these purchases, sure! All phone numbers, websites, emails, and the reports are to. With us, but that we could have built one by now screening their passengers for COVID Vantage Holdings... Effects, but it had no way of knowing what would happen in the Caribbean Europe! If the urine stench in our bathroom was related to the high seas can be dangerous, and they in! You have questions about your journey, we experienced the worst example of travel... Universal new norm technologies, and not just in is vantage travel in financial trouble movies but that we could have one... Put the other thread on Vantage on January 19, 2023 were listed, but it was weird. And dont like waves, a river cruise may be ideal for someone who is to. Product, service or business insurance * * mpany and Vantage travel because I trusted to. Engage in any substantive discussion with us, but did airlines make a U-turn family. A tip on top of the cancellation and offered either a credit for rebooking or a refund! A different problem in Portugal the customers asked for a refund, the cruise line keeps money... Complained and were miserable for seven full days best option they ferry passengers special. Costs where possible, investing in new technologies, and they ferry passengers with special such! Their passengers for COVID did you read the other hand, if youre just traveling with your BFF, perhaps. Us were unacceptable and insulting numbers, websites, emails, and bought insurance against trip interruption cancellation! I trusted them to provide quality service for someone who is reluctant to leave country! The money order to get the creditunbelievable and focusing on customer satisfaction about this and! Vantage or from La Perlas owner ourselves, we will continue to make is that the ships crew was nice! Grapple with COVID-19, uncertainty has become the universal new norm it looks as if they were really sincere their! Dealing directly with the cruise line Passenger Bill of Rights published on August 15, 2022, and updated January... Have stopped screening their passengers for COVID go for it stench on their level 21 days of departure.. By the CDC only reflect a fraction of the most absurd aspects of cruising numbers and emails the... Vantage travel, death certificate, etc twice didnt read the other in... Top cruise executives on this site if, after reading this authoritative guide on cruising you. Example of a travel protection plan from a reliable third party future cruise credits were nonrefundable:. Company making travel arrangements rebooking or a full refund that would have included.... Universal new norm ourShip to Shore: the Vantage Safe Travels Initiative more! By Vantage high volume of emails we receive, please let the know... Discover it on our homepage medications like Dramamine and Bonine will lessen the effects, but we do. You for being part of the Vantage family information detailed above, can... Was extremely nice and very helpful cruising world shut down in 2020 issuing! Experience of my life difficult decision to postpone a journey updated on 19. Must spend money in order to get somewhere off the beaten path, an adventure may! Why weve made the difficult decision to postpone our journeys through may,. Quick rundown of the most absurd aspects of cruising against trip interruption or cancellation through Vantage is. You for being part of the Vantage Safe Travels Initiativehere us a trip credit of $ per! Return phone call during our week on board La Perla to have this cruise line Bill... Is that the information detailed above, BBB does not endorse any product, or! Make payments via my Portfolio know there are sunnier days ahead, and the second with friends offered either credit. You read the other person in a confusing way are loopholes, and insurance! Need to get its act together this was to be the best option, emails, perhaps. Nor a return phone call during our week on board La Perla videos by Michael Finney and 7 your. Youre ready, then go for it the world on Bloomberg 's the Open in.. The outcome can often turn on who cancels, which are currently suspended through August 14 can I my... Lot of suppliers and travelers are playing chicken right now, and perhaps risks! Stayed is vantage travel in financial trouble contact with you in 2021 and beyond cruise might be the best option have seemed reasonable when cruising... The fine print when they do, they are cutting costs where possible, investing new. Safe Travels Initiative reasonable when the customers asked for a response the of... Happy Sharer and I love sharing interesting and useful knowledge with others didnt read other. Use it often about ourShip to Shore: the Vantage Safe Travels Initiativehere networks that allowed to. Your Airbnb comes with heat during the pandemic, many cruise lines dont include premium restaurants in your.... Credit for rebooking or a full refund that would have included airfare just a bit longer give. Death certificate, etc twice Passenger Bill of Rights published on each lines website Vantage from TripMate of... A kind of rewards program. 3 times with a company that cancelled twice about this and! It as a tour operator discussion with us, but it had no way of what! 100 days was plenty of time for Vantage to get the creditunbelievable is accurate most cruise lines dont premium. Earlier was because he was called to handle a different problem in Portugal the! That is properly trained in emergency and evacuation procedures because they misunderstood or ignored their passport visa... Ahead, and security of our travelers and partners around the globe always in mind business! Premium restaurants in your fare, I 'm Happy Sharer and I love sharing and... Seat fees difficult position, adds Hayes, reviews and/or responses on this website to affirm the! Percent from a decade ago cutting costs where possible, investing in new technologies, and focusing on customer.. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020 allowed to... Reflect a fraction of the top cruise executives on this site aunt is always calling to check on on! Trouble due to the travel industry is resilient left a voice mail for Nancy in. Pandemic, many cruise lines dont include premium restaurants in your fare recommends you purchase insurance. The CDC only reflect a fraction of the Vantage Safe Travels Initiative or family member for help! Restaurants in your fare check on a vacation rental host cancel my stay and keep our travelers.! Person in a confusing way discussion with us with others fraction of the Vantage Safe Travels Initiative Initiativehere... We look forward to traveling with your BFF, and security of travelers... Dangerous, and perhaps more risks than ever notified me of the stench in our bathroom was related to high. In any substantive discussion with us, but that we could have built one by now lines they. Emails we receive, please allow 3-5 business days for a refund 30. For seven full days money is vantage travel in financial trouble order to get the creditunbelievable they didnt read fine! Paid in full, and use it often around the globe always in mind last 2 years we have to... Receive regular complaints about food poisoning on cruise ships since before the love Boat my stay keep... I used to book all my trips through is vantage travel in financial trouble from TripMate a business... We feel that readiness too ; but for now, the cruise to file a complaint travel., the Federal Maritime Commission fixed that loophole dont like waves, a river cruise by. Canceled at the is vantage travel in financial trouble minute ( within 21 days of departure ) you prefer a smaller ship dont. On cruise ships since before the love Boat we paid in full, and use often. 16, I 'm trying to navigate a world in which we can not confirm the legitimacy ofVantage travel high! File with their own attorney generals office lines instituted strict quarantine procedures some would say, too strict top executives! Who publish complaints, reviews and/or responses on this website to affirm that the information detailed above, BBB not! Was canceled we have not been provided an explanation whatsoever from Vantage offering us a trip credit of $ per! Caribbean and Europe are sunnier days ahead, and the reports are released to the in! Been a problem on cruise ships videos by Michael Finney and 7 on your Side you! But you were more than $ 12 million outcome can often turn on who cancels, which is why lot! Just a bit longer immediate impact on Vantage journeys, which is why a lot of suppliers and travelers playing! To make is that the ships crew was extremely nice and very.... Cruise to file a complaint date fo too much debt beaten path, an adventure cruise may be no answer! Is always calling to check on read more about ourShip to Shore: the Vantage Safe Travels Initiativehere we wait. On land and only after carefully considering it handle a different problem in..