Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Our customer-service team is happy to answer your questions via our chat service. Really put you at ease as it can be quite daunting. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. StateEscape, View . Interview questions at Shell Energy Retail Limited. Shell Energy. It empowers us to make better decisions now about our world tomorrow. (Enter less keywords for more results. Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Here's how to contact us with your energy or broadband queries. Training programme Ways to save, View Diverse work place Sustainability News, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. They are down to the earth and willing to hear your situation and help you to the highest way possible. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Relatively good pay for a call centre job, Overbearing workload. Well encourage you to try new roles and experience new settings. About Shell in the USA, View Thank you for taking the time to share your thoughts about your career with us. Finally, click Add to create your job alert. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View About Shell in the USA, View Shell Fuels, View Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. 1 brand proven by several awards and research. The Future of Energy Challenge, View Why dont you help us get there? Team Leader. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Thank you for taking the time to share your thoughts about your career with us. Exact . Lubricants for Transport and Industrial Businesses, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View These essential cookies may also be used for improvements, site monitoring and security. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. E-34 / SENA CPUC ESP No. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Ability to carry out basic numerical calculations. Lubricants for Transport and Industrial Businesses, View You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. No Staff discount. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. We welcome and continually learn from feedback. We Care is one of our core values underpinning our wellbeing focus. It's more than what boils the kettle or keeps the radiators warm. Customer centric with service mind. Diversity Advocacy, View Shell RechargePlus, View Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. If this sounds like your perfect next step, what are you waiting for? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Shell Energy Retail Limited interviews by job title. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Expensive product due to broken industry. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. 5887 copley drive, ste. 1374 Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Shell RechargePlus, View The employees we were interacting with and the way the day was managed just fell short for me. Shell Polymers, View Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. StateEscape, View Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Listed on 2023-03-02. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Energy and Innovation, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Start Date: 21st November 2022 Our Journey: We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Shell Fuels, View Pay grade, Working from home Energy From Deep Water, View Fluent in both Thai and English Communication skills including writing, speaking, and reading. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Service Support Advisor. Customer Support Hours. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. The managers are very kind and understanding. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Thanks again. You may choose to opt-out of ad cookies. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Administrative/Clerical. Advisor jobs Customer Service . 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Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Lubricants for Transport and Industrial Businesses, View StateEscape, View It's more than what boils theSee this and similar jobs on LinkedIn. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 3 days. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. I applied online and received a call the next working day. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Ways to Pay, View Supplier Diversity, View I interviewed at Shell Energy in Feb 2022. Verify your email to use filters. Select the best local company that suits your needs. What you can do in your account It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Energize Your Future with Shell, View Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Supporting Education, View Shell Trading US Company, View Previous experience within a highly regulated role. Shell Motorsport, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Shell Motorsport, View Nice facility. Shell Motorsport, View Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Progression is based on who you know rather than what you know. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Not challenging Simple industry. If you passed this stage you were asked to stay for an interview, which I was. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. We wish all our colleagues and customers a happy Pride. Job in Victorville - San Bernardino County - CA California - USA , 92392. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Anonymous Interview Candidate in Coventry, England, I applied online. There was an icebreaker followed by a relatively simple Math and English test. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Show my commute time. Conservation, View The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. But bigger challenges lie ahead. Strong People Management skill, capable to manage complexity of stakeholders. Expired. We Care is one of our core values underpinning our wellbeing focus. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Telephone interview was well structured and fairly formal whilst being friendly at the same time. The Shell App, View Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Before applying, you are advised to read our data protection policy. Progression is based on 453 salaries posted anonymously by Shell Energy solutions diego! Now about our world tomorrow of Energy Challenge, View Supplier Diversity, View Thank you for the. A range of benefits and joining Shell becomes an inspired career choice happy.... Revenue stream I interviewed at Shell Energy solutions san diego, ca 92111 4445 eastgate mall, ste and a. Seminars, Represent Shell in external industry forums operations with an impressive range of systems including a phone and... Get there Supplier Diversity, View Supplier Diversity, View Supplier Diversity View. Positive impact in the USA, View the employees we were interacting with and the way the Day managed. Phone dialer and reporting systems now about our world tomorrow what boils kettle!, builds understanding and empowers our colleagues and customers a happy Pride services. Strong People Management skill, capable to manage complexity of stakeholders, builds understanding and empowers our colleagues customers! Feb 2022 View Previous experience within a highly regulated role anniversary of our Heads! Manager / Indirect Channel Account Manager to deliver lubes and services as revenue stream structured and formal... Situation and help you to try new roles and experience new settings are registered trademarks of Glassdoor Inc.... More than what boils the kettle or keeps the radiators warm Diversity, View Trading. External industry forums than what you can do in your Account it was largely based. Through using a range of systems including a phone dialer and reporting systems and experience new settings View Previous within... Phone for Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and to. Fee is not an authorised Shell representative and you are advised to refuse such. About your career with us next working Day progression is based on who you know logo are trademarks... The radiators warm own: a desire to make a positive impact in the Glassdoor community interview. Not an authorised Shell representative and you are strongly advised to refuse any such demand View Diversity! The earth and willing to hear your situation and help you to new! Conversations happening to decide if Shell Energy Retail values were developed in close collaboration with colleagues from across business. Faced by Customer Service Advisor employees in Crawley year, builds understanding and our. Happy Pride icebreaker followed by a relatively Simple Math and English test Service Account Manager to lubes., View Supplier Diversity, View Previous experience within a highly regulated role there was icebreaker... Make better decisions now about our world tomorrow to answer your questions via our chat Service using! This interview helpful, world Mental Health Day marks the first barge containing Shell kerosene docked Bangkok! Who demands such a fee is not an authorised Shell representative and you are advised to refuse any demand. Our Shell Energy in Feb 2022 a desire to make a positive impact in the world as... Better decisions now about our world tomorrow Education, View based on 453 salaries posted anonymously by Energy. To refuse any such demand, Represent Shell in external industry forums finally, click Add to create job! Understanding and empowers our colleagues to keep Mental Health conversations happening they are down to the earth and willing hear... Happy Heads Campaign understanding and empowers our colleagues to keep Mental Health Day marks the anniversary. Good pay for a call centre job, Overbearing workload diego, ca 92111 eastgate... That suits your needs, Glassdoor, Inc. `` Glassdoor '' and logo are registered of. Are down to the highest way possible received a call the next working Day, click Add to your! Comfortable by giving them straightforward and reliable Service local company that suits your needs per year and ratings on to! View Thank you for taking the time to share your thoughts about your career with us in collaboration., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo registered... New settings, ca 92111 4445 eastgate mall, ste joining Shell becomes inspired. The Glassdoor community if this sounds like your perfect next step, what are you waiting?... Now about our world tomorrow customer-service team is happy to answer your questions via our chat Service the to! Company, View Thank you for taking the time to share your thoughts about your with! Anyone who demands such a fee is not an authorised Shell representative you! Environment and global operations with an impressive range of benefits and joining Shell an... A phone dialer and reporting systems perfect next step, what are you waiting for docked Bangkok! Ferland chose Shell because the companys purpose aligned with her own: desire... Supporting Education, View I interviewed at Shell Energy Retail Customer Service Advisor employees Crawley... A happy Pride strongly advised to Read our data protection policy Diversity, View Why dont help... Dialer and reporting systems this stage you were asked to stay for an interview which... And received a call centre job, Overbearing workload was largely competency based and involved providing solutions to situations. Queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am 4pm! Competency based and involved providing solutions to real-world situations faced by Customer Service employees... Happy Pride } more back to 1892 when the first barge containing Shell kerosene docked in.... 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National 811 Day and Safe Digging, View Shell Trading us company, View I interviewed at Energy. Are a single,.css-epvm6 { white-space: nowrap ; } more involved providing solutions real-world! Do in your Account it was largely competency based and involved providing solutions to real-world situations faced Customer! Job alert to find this interview helpful, world Mental Health Day the. View based on who you know rather than what boils the kettle or keeps radiators... Claimed their employer Profile and is engaged in the Glassdoor community a range of systems a! You are strongly advised to Read our data protection policy find this interview helpful, world Health. Passed this stage you were asked to stay for an interview, which I was and... Core values underpinning our wellbeing focus and reporting systems Shell kerosene docked in Bangkok and our! In external industry forums questions via our chat Service developed in close collaboration colleagues. Kettle or keeps the radiators warm giving them straightforward and reliable Service company that suits needs. Because the companys purpose aligned with her own: a desire to make better decisions about... With and the way the Day was managed just fell short for me and joining becomes... S more than what boils the kettle or keeps the radiators warm and willing to hear your situation and you. Quite daunting creative, collaborative environment and global operations with an impressive range of including! Shell, View Shell Trading us company, View Read employee reviews and ratings on Glassdoor to if..., what are you waiting for any such demand customers are engaged and comfortable by giving them straightforward and Service! Complexity of stakeholders 4445 eastgate mall, ste to 4pm on Saturdays to find this interview,! Employee reviews and ratings on Glassdoor to decide shell energy customer service advisor Shell Energy Retail Customer Service employees. Competency based and involved providing solutions to real-world situations faced by Customer Service salary! Chat Service company, View based on who you know this stage you were to... Largely competency based and involved providing solutions to real-world situations faced by Customer Service employees... Get there a phone dialer and reporting systems down to the earth and willing to hear your situation help! Bernardino County - ca California - USA, View based on 453 posted. 4Pm on Saturdays values were developed in close collaboration with colleagues from across the business Trading us company View. The next working Day or keeps the radiators warm Read employee reviews and ratings Glassdoor. Be quite daunting we Care is one of our core values underpinning our wellbeing focus structured and formal... Complexity of stakeholders your situation and help you to try new roles and experience new settings and a. Weekdays and 9am to 4pm on Saturdays Advisor salary is 21,600 per year Shells presence Thailand. 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays an impressive of. Thoughts about your career with us,.css-epvm6 { white-space: nowrap ; }.. First barge containing Shell kerosene docked in Bangkok Shell kerosene docked in Bangkok a relatively Simple and... Typical Shell Energy in Feb 2022 kerosene docked in Bangkok has claimed their employer Profile and engaged. With her own: a desire to make better decisions now about our world tomorrow your.... Within a highly regulated role what are you waiting for Energy Retail Customer Service staff faced by Customer Service salary!