Extend your session by clicking OK below. You must be connected to the 5G Home network to access the admin page. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. I am on software version 21432. on your Verizon Internet Gateway(ARC-XCI55AX). Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Extend your session by clicking OK below. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Software Version: 3.2.0.14. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Satisfaction guaranteed. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Step 6: Reassemble in the system in the reverse order of these steps. Share Connect with us on Messenger Visit Community Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). You won't be able to use the sim with your own modem. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Refer to Access Admin Page for assistance. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Release date: 01/12/2023 I'm using the Verizon cube for C-Band 5G. Software Version: 3.1.1.28 Sign in to the Admin Web GUI. The layout and advanced router settings will see several changes. They can't be manually requested. Review the Firmware . Is there a way to rectify the issues without new hardware? I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Please escalate. Verizon is pleased to announce a software update for your device. For the last 4-5 days, eero is going offline once a day. I have had Verizon Home 5G for about a month now. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). By enabling it, it gives you almost all the channel options for 5Ghz to choose from. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Due to inactivity, your session has expired. Here's how to run a speed test for your 5G Internet Gateway. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Verizon is pleased to announce a software update for your device. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. The firmware on the one they sent me was older than my original device and had the same problem. Due to inactivity, your session will end in approximately 2 minutes. Software Version: 3.2.0.5 Improving signal quality has a huge impact on your data rates. $70 per month w/ AutoPay. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Extend your session by clicking OK below. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Find device-specific support and online tools for your Verizon 5G Internet Gateway. Here's how to view the SIM card number associated with your 5G Internet Gateway. To view the SKU, refer to View Device SKU. Since I didn't see a thread yet, post your experiences here. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). I've rebooted the device a dozen times, clicked the check for update, and even called . Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Every time I run a software update through the admin portal I get the error "check for new update failed." The current software update addresses the following: The details: Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. Extend your session by clicking OK below. The details: Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. There doesn't appear to be an option to update it in the web interface. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Unlimited Data. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). Release date: 01/17/2023 The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Check the Software Updates page to see if your device's most recent software version is listed. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Release date: 10/17/2022 As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Congrats, that device supports the use of external antennas! Join Us in Asking Verizon to Add Support for External Antennas! Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Please sign in again to continue. 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. The layout and advanced router settings will see several changes. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Have a phone you love? Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Here's how to activate prepaid mobile broadband service via the self-serve portal. Is this the most current? There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. New comments cannot be posted and votes cannot be cast. Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Updated LED behavior to show blinking red if the SIM is not active. The gateway will automatically restart once the update is complete. This helps increase data rates, but only up to a point. Alternatively, click Check for FTP OTA to check router firmware update availability. Several new advanced routing features / options will be made available, while some existing ones will be updated. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. You will see the message below when you access the admin URL from your web browser. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. As you might expect, using outdoor directional antennas can help increase the signal strength. Correct answers are available for this post. From the T-Mobile Internet App, select MORE > Gateway information. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number What's changing: Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. The details: BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? However, many of the higher frequency bands aren't able to penetrate into buildings. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. It features a . Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Verizon 5G Internet Gateway - Support Overview. The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Easy returns. I noted they added "IP Passthrough" among alot of other "fixes". That means they can use the same wireless spectrum to send more data per second. and our The admin GUI will now leverage an https address. This user guide can help you get the most out of your device. Due to inactivity, your session has expired. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. on your Verizon Internet Gateway(ARC-XCI55AX). Release date: 06/22/2022 Get up to $500 when you. Due to inactivity, your session will end in approximately 2 minutes. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Due to inactivity, your session has expired. More & gt ; Gateway information for 10 minutes, but it still to. 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