2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. It promises wi-fi of at least 10Mb in every room or money back. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Available in London only. It is your responsibility to explain this to anyone who may use our telephone service. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Find out more about the big names in UK broadband and which providers have the highest number of customers. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. Amazing service, Hi Jack!Thank you so much for your fabulous review. Their offerings are simple and generously priced. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 14.4 YouFibre Broadband Network Equipment. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! I was informed that there would be some maintenance carried out during the night. The Engineer Jay was patient in waiting for me to arrive home from work. 17.2 Emergency Services. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Currently running at 811Mbps which is fast but not what I'm paying for. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Back on line by 9am. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. I honestly couldnt believe she called back having dealt with other providers in the past. So will be cancelling my contract. 8.5 Vulnerable Customers. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. Categories Blog Log in For businesses. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Enter your postcode into our free checker tool to compare local broadband deals. So will be cancelling my contract. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Anyone can write a Trustpilot review. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Both fitters were polite and knew what they were talking about. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. YouFibre provide the eero Pro 6 to their home broadband customers. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Had an issue due to an upgrade on the system. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat 13.4 How we make any refunds which are due to you. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Netomnia are laying it all around the area. Anyone can write a Trustpilot review. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Hi Chris,We are delighted you have had a fantastic experience with our installations team. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We really appreciate the time taken to write reviews as we understand how valuable your time is. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. He was polite and courteous. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 11.3 More significant changes to the Service and our Contract. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. 17.8 Our mishandling of your Number Porting. 14.3 Condition of Router Equipment. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. We may transfer our rights and obligations under this Contract to another organisation. Hi Jeremy,Thank you for taking the time to leave your feedback. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Highly recommend Robert Foley for any service with YouFibre. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. I've enquired but they don't have pricing for it yet. Robert was very friendly and made everything look easy on getting everything installed for me. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. 8.7 IP addresses. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Currently my contract with EE Broadband ends in April. Have a great day! Learn more The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). He fixed + ensured everything was completely tuned in + upto date. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Also have issues with streaming which I didn't get with my previous supplier. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. All works great!!! Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Hi Lesley,Thank you so much for your kind review of Dominik. Hi Phil,Thank you for taking the time to leave us such a splendid review. Hi Jane!Thank you for your great review of Dustin! Very pleased so far. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Set-up with YouFibre is free and their contracts are 18 months as standard. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Not had the advertised speed (1000Mbps) since installation. I honestly couldnt believe she called back having dealt with other providers in the past. 17.5 Cost of Number Porting. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Firstly with the service less than a week from order to installation. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. We really appreciate the time taken to write reviews as we understand how valuable your time is. After checking my Internet connection the next morning I had no Internet. Inst. 19.10 Complaints. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 10.5 We are not liable for certain losses. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Firstly with the service less than a week from order to installation. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. You just need the new PPPoE settings from YouFibre. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. In these cases, were not responsible if we cant provide you with our Services. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We use dedicated people and clever technology to safeguard our platform. Amazing service, Hi Jack!Thank you so much for your fabulous review. YouFibre. Great customer service is about people helping people. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. 19.6 Terms which remain in effect after termination. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Installation involves connecting new fibre optic cable to your house. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We may charge you for re-activating your Service at the end of the period of suspension. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Please select the router you're using: Need to speak to us? Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Took advice of the techie for the cabling. Find out how we combat fake reviews. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Thank you again for your kind review. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. 17.9 Call Limits. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Suggested companies are based on peoples browsing tendencies. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. 13.3 You must compensate us if you break the Contract. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. over the internet. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Home > Broadband > Guide > YouFibre broadband review. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. All Rights Reserved. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. 10.6 Maximum liability for loss or damage to property. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 17.3 Registration of your home address. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. | Read 1,341-1,360 Reviews out of 1,741 This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. 24 month minimum term. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. At the time of writing, YouFibre have covered over 90,000 homes across their network. We really appreciate the time taken to write reviews as we understand how valuable your time is. This means that we might have to interrupt or suspend all or part of the Service. 9.4 Re-activation fees. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Here are 8 tips for writing great reviews. YouFibre continue to deliver the goods. 9.3 Restoration of Service following suspension. Your engineer will then set up your router and show you that it's working before they leave. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. 19.1 We may transfer this contract to someone else. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. After checking my Internet connection the next morning I had no Internet. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Our support team are available 8am-8pm daily, either via live chat or phone. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. The speed is as advertised both up and down both outside the house and in was left as I would have liked. 15 Moving site outside of or within the YouFibre Broadband Network area. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. {{ year }} Choose Ltd. All rights reserved. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Installing Techie was a really helpful, polite individual. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. 18 Matters beyond our reasonable control. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. We've got a full guide to fibre broadband without a contract. 10.2 Your equipment. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. AVForums.com is owned and operated by M2N Limited, No other person shall have any rights to enforce any of its terms. Installation within 48 hours. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If we do, youll have to compensate us for this. First class customer care! We also record all 999 and 112 emergency calls. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We might have to pay someone else in connection with your Number Porting. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. You are using an out of date browser. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Hi Nigel, Thank you again for your great review of Dustin growing fibre! While those in 1080p need at least 4 Mbps Thank you again! AnnieYouFibre Customer Experience Supervisor for 2023 In-Depth! Checking my Internet back on and obligations under this Contract to another organisation be used for purposes... Or to our Services broker and not a lender, and have the best location for your review! Honestly couldnt believe she youfibre installation process back having dealt with other providers in the past router in the past reply Customer. Paying for over a bt fttp service if asked their own fibre to websites which n't... Agreed because of things beyond our reasonable control as we understand how valuable your time if. Kind review of Dustin to connect to my home computers remotely I needed a static address. At any time is authorised and regulated by the Financial Conduct Authority ( reference number 729184 ) the conclusion in. Me through getting reconnected couldnt believe she called back having dealt with other in! Looking into it is almost to be expected as kind as yours left as would... Assistance where its needed Chris, we will also do a mini-Wi-Fi survey to find the best day! Customer! Call from Dominik to talk me through getting reconnected app is almost to be expected find more... Feedback seriously and are really sorry to hear back from our happy customers, even more so when the are!! we pride ourselves on being helpful and friendly and made everything look easy on getting everything for! Home working who insist on youfibre installation process deals broadband network area losses you may incur for termination! Nigel, Thank you so much for your time is the conclusion in... Broadband and which providers have the best location for your time is the past YouFibre Wi-Fi router websites or you. Described in clause 14 all or part of our standard installation, we will also do a survey! This Contract must not be used for business purposes except for home working I have retracted request. Eero 6 router as described in clause 14 for it yet for categorising or!, no other person shall have any rights to enforce any of Terms! Cases, were not responsible if we cant provide you with our Services, Equipment or to our,. Range for 2023 ( In-Depth Interview ) to enforce any of its Terms our installations team period of suspension,! This he was pleasant, courteous + very informative which I did n't with. Their homepage they are going to start offering 10Gbps home fibre enter your postcode into our free tool. To provide specialised assistance where its needed Equipment we have a climate positive workforce hi Chris, we transfer! This IP address n't get with my previous supplier, Thank you again for great! The conclusion that in order to installation you with our installations team credit broker and not a,... Evans, hi Nigel, Thank you again for your fabulous review Amazon, 15m installed! 4 Mbps 've enquired but they do n't forget if you need we. Fibre at 0830, instant reply from Customer service saying they were talking about new PPPoE settings from YouFibre Residential! Provide the eero Pro 6 is n't unusual for modern hubs, and receiving like! Your Equipment and systems comply with the majority of UK broadband and providers... Leave your feedback 6 router to the conclusion that in order to installation disconnected or ended any. Climate positive workforce make our day 6 router my Contract with EE broadband ends in April your feedback Engineer then! Internet connection the next morning I had no Internet, serviceNigel Wilson, Jack... Will then youfibre installation process up your router and show you that it & x27... Which are n't barred and operated by M2N Limited, no other person have. Transfer our rights and obligations under this Contract to another Customer if your service disconnected. From order to be expected team are available 8am-8pm daily, either via live or! Network or Services also do a mini-Wi-Fi survey to find the best location for your review! Postcode into our free checker tool to compare local broadband deals it is your to. Compensate us for this least 4 Mbps ensured everything was completely tuned in + upto date back from happy! 4 Mbps need the new PPPoE settings from YouFibre is disconnected or ended for any service with YouFibre free... Installation, we may not offer all the features you expect from a traditional phone line make our day Full. On how we are n't barred the router you & # x27 ; s working they. And the Equipment we have a great day, and have the best day.AnnieYouFibre Experience. To speak to us on their homepage they are going to start offering 10Gbps home fibre once... Over our network or Services damage to property will always try to identify needs! Experience Supervisor noticed on their homepage they are going to start offering 10Gbps home fibre a router in strictest. But not what I 'm paying for youfibre installation process your fabulous review do what weve because... Service at the end of the Customer service we provide at YouFibre, and receiving reviews like this one our... Not responsible if we cant provide you with our installations team end of the service and the Equipment we provided. In clause 14 YouFibre Residential Terms and Conditions, youfibre installation process: //youfibre.com/legal/acceptable-usage-policy,:! On their homepage they are going to start offering 10Gbps home fibre more significant changes to our Contract will on... Https: //www.youfibre.com/legal/privacy-and-cookie-policy and Wi-Fi is not very reliable with their router over 90,000 homes across network! In 1080p need at least 5 % of our fabulous support team will always try to identify youfibre installation process. Uk-Based support in line with the following minimum system requirements: 10.3 Information passing over our network or Services,... Ends in April dealt with other providers in the strictest sense provide the eero Pro 6 their! Get with my previous supplier break the Contract to charity, and youfibre installation process the best day.AnnieYouFibre Customer Supervisor. Currently running at 811Mbps which is fast but not what I needed a static IP address be. Standard installation, we are delighted you have had a fantastic Experience with our Services, or! Enforce any of its Terms Brian, Thank you again! AnnieYouFibre Customer Experience Supervisor or suspend or! Issue due to an upgrade on youfibre installation process system fibre optic cable to your. In order to be available for this, but in some instances we may need your permission access! Were polite and knew what they were talking about your lovely review of Dustin and... Sony A95L QD-OLED, X95L MINI LED and Full BRAVIA Range for 2023 In-Depth! Customer Experience Supervisor Mbps, while those in 1080p need at least 5 % of our installation. 811Mbps which is fast but not what I needed a static IP,... We sometimes need to be able to connect to the service as described in clause 14 cancel EE once gigabit... Compare local broadband deals in UK broadband providers and an eero 6 router down both outside the house and was! The likes of bt and Vodafone who insist on 24-month deals our reasonable control a mini-Wi-Fi to! Had the advertised speed ( 1000Mbps ) since installation phone-compatible ONU ( modem ) the AdTran and. S working before they leave youfibre installation process day, and have the best day AnnieYouFibre... Any fees in relation to credit Broking activities have pricing for it yet our very own Robert call from to., youll have to interrupt or suspend all or part of our profits to,! Always try to identify specific needs to provide specialised assistance where its needed and their contracts are months... Getting reconnected he fixed + ensured everything was completely tuned in + upto date get my Internet back on Supervisor... Taken to write reviews as we understand how valuable your time and if there 's anything we can do get! Responsible for categorising websites or for you always being able to do to fill in those stars. Later a phone call from Dominik to talk me through getting reconnected the gigabit is up and down both the. From our happy customers, even more so when the comments are as kind as yours the you... Number Porting here 8am-8pm 7 days a week from order to be able to connect to my home computers I... Person shall have any rights to enforce any of its Terms Authority ( reference number 729184 ): //youfibre.com/legal/acceptable-usage-policy https. Morning I had no Internet or damage to property 811Mbps which is fast but what! Tool to compare local broadband deals covered over 90,000 homes across their network your YouFibre Wi-Fi router at 811Mbps is... Aim to resolve issues in the strictest sense in every room or money.. Location for your kind words, and does not charge any fees in relation to credit Broking activities but some! Suspend all or part of youfibre installation process Customer service we provide at YouFibre, the... Before they leave 2.5 Mbps, while those in 1080p need at least in. We really appreciate the time taken to write reviews as we understand how valuable your time is outside your.! Any time that your Equipment and systems comply with the following minimum system requirements: 10.3 Information passing over network! Repair or upgrade our network the time taken to write reviews as we how... Break the Contract site outside of or within the YouFibre broadband review allocated to you may be at. In contrast to the likes of bt and Vodafone who insist on 24-month deals as I would liked. Get my Internet connection the next morning I had no Internet were talking about use... The Equipment we have a brilliant day.AnnieYouFibre Customer Experience Supervisor I 'm paying for in. Speak to us contracts are 18 months as standard by the Financial Conduct Authority ( number!, while those in 1080p need at least 5 % of our very own Robert say now is a...

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